Exchange Policy In Store Credit Items and shipping
EXCHANGE ONLY ITEMS NO EXCEPTIONS
- Custom Size
- Custom Cuts
- Seam rug or Bordered Rugs
- Stock & Sale Items
- Rugs Over 5x8
A 30% restocking fee and original shipping will be deducted from ALL refunds. NOTE: You rug will exceed the girth, width and weight and the shipping is expensive because they are considered Over Sized and Over weight! Exchanges must be done within 3 days of receiving your rug. We do not pay for return shipping to get the rug back to us. We also do not pay to ship the new rug to you.The restocking fee can be waved if the credit is issued as in store credit.
Explanation of FREE SHIPPING
We pay Original Ground shipping in the continental United States (Alaska, Hawaii, Porto Rico and Canada are extra) All services listed below are extra ;( Fees can vary depending on the size of your rugs & location)
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Express shipping Fees -Reconsignment fees and address change.
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International shipping, Customs fees border fees, duties, taxes and broker fees
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Construction and trade show deliveries
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Inside deliveries, Lift Gates and Redelivery fees
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Return shipping and exchange shipping
For full details about your rug care and cleaning or transit times CLICK HERE
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