Can I get Samples of the rug before I Buy? Monitors can vary the color so we do offer samples of our running line colors Samples are $5.25 each to the lower 48 states. (Alaska, Hawaii, Porto Rico and Canada are extra) We ship all samples via Priority Mail. Please allow 2-3 Days for your samples to arrive. We do not offer samples of the items listed in our specials category. Dye lot and fiber type are based on the samples you receive if you keep the sample to long before ordering the dye lot and fiber type can change without notice. Most Multi colors are seasonal & will not be available at all times & sizes so it is best to call us and order or check stock as soon as you receive your samples to ensure you get the rug size and color of your choice.
Polyester and Nylon Blend Fibers. Are less likely to shed but you may loose a few fibers here and there but this normally stops after a few vacuums.
Wool and Wool Blend Fibers. It is normal for your wool and wool blend rug to shed. The shedding process occurs naturally and it will shed, this is the character of wool and wool blend rugs.
How do I clean my Shag Rug? For everyday cleaning set your vacuum on the high setting/ or bare floor setting or you can use your vacuum attachments. It will not hurt the durability of your Shag rug to vacuum it.
We put binding on to finish the edge? Our Shag Rugs are so heavy, they must be bound. Binding insures that your rug will maintain a consistant look and feel. Our shag rugs are tufted at 3 inches tall and weigh 90 ounces the long fibers will cascade over the side of the rug and lay beautifully on the floor finishing the look of the rug.
Do I need a Rug Pad? We recommend all rugs going over any hard surface have a rubberized non skid rug pad.
Can I return my Shag Rug? It is best to order a sample to help avoid the need to return. Standard Rug size 5 x 8 and under can be exchanged or refunded.
How will my rug be shipped? All rugs will ship Via ups up to 8 Foot in length, all larger rugs and multi piece shipments will be shipping with a freight company. Customer must be home to receive the shipment and have assistance to take the rug(s) inside. We can arrange an inside delivery in some areas, the shipping company will not do deliveries with stairs or elevator in some areas. We can get a quote and let you know depending on your area what services are available.
I have a deadline to meet Can I get my shag rugs shipped faster? Yes we do have several options available to get rugs shipped faster. We can get a quote for you all we need is the rug size and a zip code. Note on expedition fees we charge you exactly what the carrier charges us. Almost every shag that has been expedited has make it on time and in many cases before the scheduled delivery date In the event the carrier fails to meet the deadline. We do not assume any liability and do not refund Any Expedition fees.
FREE SHIPPING in the lower 48 U.S. States on most orders.
What is covered in the FREE SHIPPING?
We pay Ground shipping on rugs that are 8x10 and under. (Alaska, Hawaii, Porto Rico and Canada are extra) Trade Show Exibits, Apartments and high traffic areas that a transfer truck can not deliver or no docks at the place of delivery.
All services listed below are extra ( Fees can vary depending on the size of your rugs & location of the delivery.)
-Express shipping Fees -Reconsignment fees and address change.
-International shipping, Customs fees border fees, duties, taxes and broker fees.
-Construction and trade show deliveries