Can I get Sample of the rug before I Buy? Yes you can and its encouraged so that you get the correct color to match your home decor.
Monitors can vary the color so we do offer samples of our running line colors Samples are $5.25 each to the lower 48 states. (Alaska, Hawaii, Porto Rico and Canada are extra) We ship all samples via Priority Mail. Please allow 2-7 Days for your samples to arrive. To ensure you get the same dye lot as the sample swatch order quickly or call custome service to place your order.
Polyester and Nylon Blend Fibers.
Are less likely to shed but you may loose a few fibers here and there but this normally stops after a few vacuums.
Wool and Wool Blend Fibers. It is normal for your wool and wool blend rug to shed. The shedding process occurs naturally and it will shed, for the life time of the rug although you will loose less as the time progresses. To have shedding in wool product this is normal and its the character of the wool yarn fiber.
How to vacuum and to clean your shag rug.
For everyday cleaning set your vacuum on the high setting/ or bare floor setting or you can use your vacuum attachments. It will not hurt the durability of your Shag rug to vacuum it.
Your rug is not machine washable. Spot clean your rug only, using products made for your fiber type found on the label attached to the back of your rug or if you purchased carpet use carpet cleaner made exclusively for the carpet fiber type. No carpet or rug is stainproof, such as pet stains, wines, spills and dirt mixed with bath oil can cause discoloration and is not covered under warranty.
We put binding on to finish the edge? Our Shag Rugs are so heavy, they must be bound. Binding insures that your rug will maintain a consistant look and feel. Our shag rugs are tufted at 3 inches tall and weigh 90 ounces the long fibers will cascade over the side of the rug and lay beautifully on the floor finishing the look of the rug.
Do I need a Rug Pad? We recommend all rugs going over any hard surface have a rubberized non skid rug pad.
Can I return my Shag Rug? It is best to order a sample to help avoid the need to return. Standard Rug size 5 x 8 and under can be exchanged or refunded.
How will my rug be shipped?
All rugs will ship Via ups up to 8 Foot in length, all larger rugs and multi piece shipments will be shipping with a freight company. Customer must be home to receive the shipment and have assistance to take the rug(s) inside. We can arrange an inside delivery in some areas, the shipping company will not do deliveries with stairs or elevator in some areas. We can get a quote and let you know depending on your area what services are available.
I have a deadline to meet Can I get my shag rugs shipped faster? Yes we do have several options available to get rugs shipped faster. We can get a quote for you all we need is the rug size and a zip code. Note on expedition fees we charge you exactly what the carrier charges us. Almost every shag that has been expedited has make it on time and in many cases before the scheduled delivery dateIn the event the carrier fails to meet the deadline. We do not assume any liability and do not refund Any Expedition fees.
Warranty is for one year against manufacture defects, to hold its color and texture. This does not include the loss of yarn fibers in shag rugs, this is a normal process to loose yarn fibers and it will not hurt your rug, to loose them. If you have any concerns with your rug within the first year contact customer service Sales@sansomshagrugs.com with your orginal order number or purchase ticket and at least three photos of your complaint for an accessment of the problem, in this warranty you may receive a replacement rug, provided that the Warranty Covers the issue. What voids the Warranty: Pet Urine, Bleach Spills, Wine, Improper vacuuming with beater brush on. (you should always use your vacuum attachment). This rug was not manufactured for commercial use.
FREE SHIPPING in the lower 48 U.S. States on most orders.
The free shipping does not include White Glove Delivery. Contact customer service to determine if White Glove Deliver is offered in your area.
We pay Ground shipping on rugs that are 8x10 and under. (Alaska, Hawaii, Porto Rico and Canada are extra) Trade Show Exibits, Apartments and high traffic areas that a transfer truck can not deliver or no docks at the place of delivery.)
All services listed below are extra ( Fees can vary depending on the size of your rugs & location of the delivery.) * RUGS LARGER THAN 8' X 10' YOUR MUST BE HOME AND HAVE SOMEONE TO BRING INTO YOUR RESIDENCE. THE DRIVER WILL SET IT OUT BUT YOU NEED TO HAVE ASSISTANCE TO BRING INTO YOUR HOME AND DISPLAY YOUR RUG. YOU ALSO NEED TO BE HOME TO SIGN THE BILL OF LADEN. Please inspect your rug all the way around it to make sure there are not cuts rips or any exposed product.
-Express shipping Fees -Reconsignment fees and address change.
-International shipping, Customs fees border fees, duties, taxes and broker fees.
-Construction and trade show deliveries
Warning California Proposition 65 - The backing of our products contain latex (Styrene) or other chemicals that are known to cause cancer. "California Law requires this warning to be on shown on websites selling products known to contain chemicals listed in the Proposition 65 List of Chemicals, going into the state of California".