Frequently Asked Questions:
Where should I put a shag or area rug? The living room or bedroom is mostly where our rugs are placed in residential homes.
Can I have my rug / expedited? Expedited shipping may be possible in your area, but it will incur additional costs. Due to Covid-19, some delays are potential in some places you may consider deciding as we can not guarantee the arrival on time although the shipper will do all they can to get it there on time.
Do you ship to trade shows? We can, but that does cost extra; contact customer service for more details.
Could I get my rug brought into my house, white glove delivery? This is available in some areas, but not always; you will need to email us with your complete name, address, postal code, phone number, and your rug sizes for an estimated cost for this service.
What about returns and exchanges? To cut out the need for returns, it's best to order samples. Samples assist you in getting the perfect rug. Click on the rug photo, scroll down to item options, and follow check out to request a selection. Order your rug or carpet as soon as you get your samples to ensure that you get the sample dye lot as the sample received. Dye lots can change without notice, seasonal colors can sell out quickly. Inventory can sell quickly so please place your order as soon as you receive your samples.
How long does it usually take to receive my order once it is placed? 1-3 business days and 5-7 days in transit once it ships. We typically are faster than the posted time frame. Still, occasionally things can get hectic but if you have not received tracking information to your email in 4 business days, feel free to contact us.
What should I expect when receiving my rug? We use FedEx and Old Dominion Freight Lines; they handle all of our larger rug orders. We pay extra for them to call you and set up a time that works for you and them because they may only come to your area once or twice a week. Once the truck pulls up, your need to have help there, either to bring into your home that FedEx left at your door or if the rug is shipping by freight, you will need assistance to offload, from the back of the truck, inside white glove delivery is not available with Free Shipping.
What is the difference between buying polyester, nylon, or wool rugs? Polyester and nylon do not shed when buying a shag rug or an area rug. Still, you will lose a few strands here and there, especially at first, but that calms down after a few Vacuumings, and the care for this product is a trade-off for the softness of the beautiful look you get with a thick shag rug or area rug. Wool is an older fiber and has stood the test of time thru outages, but this fiber does shed and will shed for the lifetime of the rug; this is the character of the thread, but they are equally beautiful, and for looks, they compare with polyester and nylon.
How do I care for my shag rug or area rug? Thick shag carpets will require you to use your vacuum attachment, and this is any rug over a 1-inch pile. To clean your shag rug or area rug, use your vacuum attachment. Only use a carpet cleaner specifically for the rug fiber type and follow spot cleaning recommendations to clean your rug spot clean. We use action backing for your rug to lay out stiff, and action backing supports the weight we add to our rugs.
What is Free Shipping? Our Free Shipping is for Ground shipments for rugs under an 8' x 10' rugs more oversized than an 8' x 10' may have additional costs associated with your area. Farm areas or heavily populated congested traffic areas can have an additional fee.
The risk of suffocation of plastic bags and film can be dangerous. To avoid the danger of suffocation, keep plastic bags, wrapping, or plastic film away from babies and children.
California has a list of chemicals on its website that require a label on the products containing chemicals known to cause congenital disabilities or cancer. We use latex to back our rugs, and we label them according to the Prop65 rules in The State of California. For more information on a list of chemicals, visit www.p65warnings.ca.gov