Return / Refund Policy
Returns are accepted within 30 Days of purchase.
Customer is responsible for the return shipping. The Purchase must be in the original packaging, received from shipper with no damages. Purchasing package insurance is necessary if the package is lost or damaged in transport.
We offer samples to assist you in choosing the perfect color to match your decor thus cutting down on the need for returns.
Restocking fee of 30% to be deducted from your orginal invoice.
If your unsure about any purchase feel free to contact us to answer any question you may have before you make your purchase.
You can exchange your purchase by paying the return shipping and the shipping of exchange item.
Email: Your order number along with any tracking information that you may have.
On 8' x 10' or larger shipments we have a dock to receive and those hours are Monday-Friday 9:00 a.m. to 4:00 p.m.Eastern Time.
There are no returns or refunds on special ordered products.
Sansom Shag Rugs
3054 Hurricane Road
Rocky Face, GA 30740
Customer service: 706-673-4999